Troubleshooting

Fix common issues like connection errors, order problems, and payment failures.

Account disconnected

Account Not Connecting
How to Connect cTrader Accounts?

Billing & Payment

Common Payment Issues
BitPay Underpaid Invoice Issue

Order Not Copied

How to Check Why Trade Wasn’t Copied?

Order/Error Status

Error Account Symbol not found
Error Broker Busy
Error Cannot Get Quote
Error Closed by Sellout SL
Error Closed by Sellout TP
Error cTrader - Channel is blocked
Error Delayed
Error Deleted: Account Close Only
Error Deleted: Account is OFF/Open Only/Close Only Mode
Error Deleted: Account Off
Error Deleted: Account Open Only
Error Deleted after sent
Error Deleted busy
Error Deleted Close Before Open
Error Deleted Closed Not Found
Error Deleted Equity reaches SL/TP level (Drawdown)
Error Deleted Failed Margin
Error Deleted: FOK Rejected
Error Deleted Full Partial Close
Error Deleted Invalid Price
Error Deleted Master Order Already Closed
Error Deleted Off Quotes/Requote
Error Deleted Partial
Error Deleted Quote not Found
Error Deleted Symbol Close Only
Error Deleted Symbol Disabled
Error Deleted Symbol Frozen
Error Deleted Symbol in Master Blacklist
Error Deleted Symbol in Slave Blacklist
Error Deleted Symbol is FROZEN/Open Only/Close Only Mode
Error Deleted Symbol not Found
Error Deleted Symbol not in Master Whitelist
Error Deleted Symbol not in Slave Whitelist
Error Deleted Symbol Open Only
Error Deleted Trade Copier is OFF/OpenOnly/CloseOnly Mode
Error Deleted Try
Error Disconnected
Error Duplicate
Error Executed Cancelled
Error Executed Timeout
Error Expiration
Error Expired
Error Failed
Error Failed Margin
Error Failed Not Able to Create
Error Failed to be deleted
Error Hedge Prohibited
Error Insufficient margin/Failed margin
Error Invalid Parameters
Error Invalid Stops
Error Market Closed
Error Max Daily/Monthly Orders
Error Max Monthly Fees
Error Max Account Open Position Count
Error Max Account Position Size
Error Max Symbol Position Size
Error Minimum Round up Not Allowed
Error Not Found History
Error Partial Execution
Error Pending Order Cancelled Rejected
Error Pending Order Rejected
Error Rejected
Error Sellout SL TP
Error Sent
Error Symbol Does Not Exist
Error Symbol in Master Blacklist or Slave Blacklist
Error Symbol not in Master Whitelist or Slave Whitelist
Error Time Out
Error Trade Does Not Exist
Error Trade Not Copied Account Disconnected
Error Trading Busy
Error Trading is Disabled
Error Trading Not Allowed
Error Tried
Error Waiting
Error Wrong Amount
Error Wrong Execution Type
Error Your Wallet is Empty
Invalid Account
Error Account Already Registered